Frequently Asked Questions
How long does it take for my product(s) to arrive?
It usually takes 7-12 business days for all orders to arrive. Shipping times vary based on customer location, time of year (e.g. holidays), and our current shipping location(s).
How long it takes to dispatch the order?
It usually takes up to 1-2 business days for your order(s) to ship. During peak order times (major holidays), it may take up to 3-4 business days to dispatch.
Do you ship worldwide?
Yes, we do! We want the whole world to enjoy Petkep.
What payment methods are accepted?
We accept all major digital payment methods, including but not limited to:
- Debit and credit card (Visa; Mastercard; Discover; American Express)
- PayPal
- Shop / Affirm
We're always adding more payment methods and welcome your feedback.
Where is your company located?
Petkep headquarters are located in the United States, while our warehouses and vendors are scattered across the US, Europe, and China.
Which currency will I be charged in?
We process all orders in United States dollars (USD). While the content of your cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to petkepofficial [at] GMAIL [dot] com.
How can I pay?
You can pay via major credit/debit card providers (Visa, Mastercard, Discover, Amex) as well as Shop.